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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to press the Help button, which is present on each page. A pop-up menu will open. It includes detailed information about all the actions that you can perform on the given page. Each pop-up menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive range of how-to video clips describing how to work with our hosting Control Panel. They're created for those of you who would like to see how things are getting done instead of only reading articles. In this way, anyone can swiftly get to know our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you searching for, examine our comprehensive Frequently Asked Questions section, which comprises questions asked by real users and offers real solutions. We constantly "revamp" our Frequently Asked Questions section with new questions & answers in order to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions database either, we have a great team of customer support engineers available 24x7 and eager to assist you with any question. Each trouble ticket you open will be responded to within sixty minutes (the average ticket response time is only 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 286768

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com